Shipping
FREQUENTLY ASKED QUESTIONS
What courier companies do you use?
We currently use DHL as our courier worldwide.
Do I have to pay customs and import charges?
In Australia, Bahrain, Canada, Japan, Kuwait, Saudi Arabia, Singapore, UAE, USA and Qatar, items are shipped on a EXW (Ex Works) basis and all prices shown do not include duties/taxes. The shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by ELENAMAKRI.COM to you. Please note that delivery outside of the EU and to the above listed countries may be subject to local import taxes, which are your responsibility where they apply. Please note ELENAMAKRI.COM does not collect or use US sales tax at this time. Your purchase may be subject to local use tax unless it is exempt from taxation. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by ELENAMAKRI.COM and pay use tax on those purchases unless exempt under local State law.
Do you deliver to PO Box addresses?
No, we do not deliver to PO Box addresses. If you enter a PO Box address in Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates or Yemen, you will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier, DHL, will contact you to obtain a physical address for delivery.
Do you deliver to hotels?
Yes, we can deliver to your hotel.
Can I track my shipment?
It’s easy to track your order by logging in to your account. Alternatively, log on to DHL.com and enter the tracking number that was sent to you via email. Or, you can email Customer Care team on customercare@elenamakri.com.
What courier companies do you use?
We currently use DHL as our courier worldwide.
Do I have to pay customs and import charges?
In Australia, Bahrain, Canada, Japan, Kuwait, Saudi Arabia, Singapore, UAE, USA and Qatar, items are shipped on a EXW (Ex Works) basis and all prices shown do not include duties/taxes. The shipping company will contact you by telephone once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by ELENAMAKRI.COM to you. Please note that delivery outside of the EU and to the above listed countries may be subject to local import taxes, which are your responsibility where they apply. Please note ELENAMAKRI.COM does not collect or use US sales tax at this time. Your purchase may be subject to local use tax unless it is exempt from taxation. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by ELENAMAKRI.COM and pay use tax on those purchases unless exempt under local State law.
Do you deliver to PO Box addresses?
No, we do not deliver to PO Box addresses. If you enter a PO Box address in Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates or Yemen, you will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier, DHL, will contact you to obtain a physical address for delivery.
Do you deliver to hotels?
Yes, we can deliver to your hotel.
Can I track my shipment?
It’s easy to track your order by logging in to your account. Alternatively, log on to DHL.com and enter the tracking number that was sent to you via email. Or, you can email Customer Care team on customercare@elenamakri.com.